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The Fulfilment People

A full range of outsourced fulfilment services

The Fulfilment People

We offer outsourced fulfilment services, including warehousing and pick and pack, e-commerce integration, delivery and courier, sub assembly and account management for a range of different businesses. Customers can take advantage of the full service or any of the components detailed above which can be tailored to meet your individual needs.

TFP delivers outsourced warehousing and logistics services for a range of businesses, built upon years of experience of doing it ourselves for our sister company SNP. We offer a full service or any of the components detailed below.

Whatever level of outsourcing you are looking for, we deliver the highest level of service. We are not a huge company offering vast economies of scale nor do we offer a one-size-fits-all approach. Instead we have focused and built our company around our people and our strong relationships with our customers. Our goal is not to be “just another supplier” but an integral part of our customers’ businesses.

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Key products

Warehousing Pick and Pack

Warehousing and pick & pack

We provide space for our customer’s products to be stored until required. Our warehouse is 12,500 square feet in size and is exceptionally well organised. We will pick goods from our warehouse and pack them to our customer’s specification. This can be for single items that need delivery or multiple items that need to be combined in one or more packages.

  • Extensive warehouse space
  • High level of organisation and service
  • Picking from warehouse to customer specification
  • Attention to detail
  • Meticulous packaging
E-commerce Integration

eCommerce integration

Our management software is able to be fully integrated with most e-Commerce applications and channels. We can process orders received directly from customers’ websites, via eBay, Amazon and many other sources. Furthermore, we have our own e-commerce platform in place and can, if required, deliver a back-end order and payment processing service.

  • Integrated management software works with most e-commerce applications
  • Process orders direct from customer website or via e-bay, Amazon etc
  • Back-end order and payment processing if required
Delivery and Courier

Delivery and courier

We have relationships with global carriers and can safely deliver product anywhere in the world. For UK deliveries our warehouse is positioned in the centre of the country meaning next business day delivery as standard with the ability to offer enhanced services for really urgent orders if necessary.

  • Relationships with multiple global carriers
  • Safely deliver product anywhere in the world
  • UK next business day delivery as standard
  • Enhanced services for urgent orders if necessary
  • Full tracking capabilities
Sub-assembly

Sub assembly

Sub assembly is an integral part of our offering and we are able to assemble even complex technical components. For example, we have experience in assembling industrial components such as air atomising nozzles right through to high end assemblies like corporate gifts packs.

  • Complex industrial product assembly
  • High end product assemblies
  • Software facilitates processing of complex orders from multiple components
  • Dedicated, knowledgeable & intelligent staff
  • Deep understanding of our customers’ products
Account Management

Account management

We only take on a limited number of clients at a time and each will have a dedicated account manager. Account managers will not be a sales people but instead they will be operational managers within our business with an in-depth understanding of how our clients’ businesses work and how to get problems solved.

  • Dedicated account manager
  • Day-to-day contact
  • Deep knowledge of your business
  • Can solve challenges and make decisions where necessary
  • Management of one-off fulfilment projects also available

Types of businesses we work with

Growing businesses: providing space when you have outgrown yours
Businesses that need to focus: we do the fulfilment so you can focus on your customers
Technical businesses: we have the know-how to fulfil technical/time-critical orders
Businesses with changing needs: we scale to your needs, be they long-term or temporary

We have built our company around providing individual solutions for each client. We seek to forge strong relationships and strive to be a key, trusted part of your business success.

Our approach means:

– we understand each individual customer and supplier. This means we can often spot problems before they occur. By having sharp and focused staff who really understand our customers’ needs coupled with the technology and know-how to quickly check for problems, we can often prevent costly mistakes before they happen.

– we are flexible. We have strong business relationships with our own suppliers and a robust technology platform running our operation. Our staff also have the ability and authority to step outside the day-to-day process if and when our customers or the situation demand.

– we are responsive. Our relatively modest size and flat management structure coupled with good IT systems mean we can respond very quickly to customer demands.

We pride ourselves on our helpful, friendly customer service so please do contact us to discuss any fulfilment requirements you may have.

Customer case studies

Spray Nozzle People

The Spray Nozzle People sell spray nozzles and tank cleaning heads to a wide variety of industries. SNP ship all over Europe and source product form the US, Germany, Canada, Brazil and other places around the world. As such, their logistics requirements are complex.

“Our products are highly technical. With over 40,000 nozzles in our range, we need to work with people who understand our business and can ensure our clients get precisely what they have ordered. Mistakes our end can mean our clients may have to shut down critical industrial operations, costing them time and money. Using TFP means we know we can deliver every time.”

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Willsmer Wagg

Willsmer Wagg has been distributing promotional merchandise and corporate gifts for over 25 years. The secret of their success is simple; they place the customer at the centre of everything they do.

“We knew we needed to work with a fulfilment company that has the same values as ours: putting customers first, providing creative solutions and with an eye for detail. For our clients, it is essential that their goods are not only housed in a secure and organised environment, but that they can be despatched and delivered at a moment’s notice; fortunately our dedicated account manager is on hand to provide expert advice on our unique shipping requirements. Dates are critical, we often need to deliver across EMEA on short lead times, and shipping directly into venues is increasingly the norm. On top of this we also often have large packing and collation projects which require large scale organisation to tight deadlines, we know we can trust them to get these QCed, packed and shipped to our requested timelines and with maximum customer satisfaction. The team at TFP have taken all of our challenges in their stride and our long-standing partnership is a testament to the fact that we have been able to grow together to accommodate our clients’ ever-evolving needs and the unique curve-balls that our industry frequently throws.”

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Threadbear Design

ThreadBear Design sell beautifully designed children’s wooden toys and textile gifts. TFP have helped this young company launch and focus their efforts on designing and selling their ranges rather than logistics, storage and fulfilment.

“When we first visited TFP to talk about fulfilment, I was immediately impressed by the attention to detail and quality of packaging on the orders in the despatch area. Along with their well organised warehouse and ‘can do’ attitude to individual customer requirements, I knew that they would be a great partner for ThreadBear.”

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Coditech

A supplier of CCTV systems, burglar alarm solutions, floodlights and other accessories, Coditech needed a fulfilment partner that it could trust to pick and pack its range of high-value products. With Coditech stocking a number of different brands, it was also key that TFP understood the range and could make sure the right components go out together.

“Working with TFP makes our lives easier. They know our business well and we can always be sure that our products are in safe hands. In addition, TFP are flexible and responsive: if we need something doing urgently or we add new products, we can rely on them to get up to speed as quickly as possible.”

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Who are we?

TFP is part of The Spray People Group (SPG) which was founded in 2013 to bring under one umbrella our specialist business units. SPG has more than four decades combined experience of providing a range of niche products and solutions to industry.

Our headquarters are in the UK but we work with customers all over the world. As well as distributing market-leading products, our service across all our group companies is underpinned by in-depth technical and application support, ensuring our clients always have the correct solution for their individual needs.

To find out more The Fulfilment People, please visit our website.

Visit the fulfilment people website

Need help or have a question?

Please contact our experienced team who would be delighted to help you with any questions or projects you may have.

Contact us

+44(0)1273 400092